Please follow these steps to diagnose the problem:
Check that your DNS has fully propagated
If you have just recently ordered a hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records. Try pointing directly to https://redactsolutions.com/~username. Assuming you have uploaded your site files to the server properly, you should be able to see your site. If so, it just means you will have to wait a bit longer for DNS to fully propagate.
Make sure your DNS is configured properly
If your domain name was not registered with us, then please ensure that you have properly configured your DNS records in your domain name account. Login to your account at your domain registrar and double-check the nameservers. You can also perform a whois online to check the records attached to your domain.
Our Nameservers are:
Primary: NS.REDACTSOLUTIONS.COM
Secondary: NS2.REDACTSOLUTIONS.COM
Check our Network Issues status
Please check our Network Issues area. If we are currently be experiencing any network problems or carrying out planned maintenance then details will be posted.
Try accessing other sites
Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.
Ask a friend to point to your site
Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. This may indicate whether the problem is with your connection or your ISP.
Ping your site
Try pinging your site. Ping is a program that "bounces" a request off of another computer/server over the internet to see if the remote computer is responding. To ping your site, in Windows click Start>Run and type command. Click OK. Then type ping yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show 4 attempts to send a packet to your site. If your site is reachable, it will show no lost packets.
Do a traceroute
Perform a traceroute on your site. A traceroute is a utility which allows you to literally trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many online tools which will allow you to perform the traceroute. Alternatively, you can do it yourself. To traceroute your site, in Windows click Start>Run and type command. Click OK. Then type tracert yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show you the number of hops between your local computer and your site server. It can give you a good indication of any connectivity disruption along the way.
Contact us
If all else fails please contact us with details of the problem.
